Returns & Refund Policy

At Beldi London, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

1. Your Right to Cancel

If you are a customer in the United Kingdom or European Union, you have the right to cancel your order within 14 days of receiving your item in accordance with applicable consumer protection laws.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition with all tags and packaging intact.

• You must notify us within 14 days of receiving your order.

• The item must be returned within 14 days after your return request has been approved.

Please do not return any item without contacting us first, as we will provide the correct return instructions and return address.

2. Faulty, Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number

• A description of the problem

• Clear photographs or a short video showing the issue

Where appropriate, we will offer:

• A replacement item;

• A full refund; or

• Another suitable resolution in accordance with your consumer rights.

If the item is confirmed to be faulty or incorrect, we will cover any reasonable return shipping costs.

3. Return Process

Once your return request has been approved, we will provide detailed return instructions, including the appropriate return address.

Please ensure items are securely packaged before returning them and retain proof of postage until your return has been processed.

Returns sent without prior authorisation may not be accepted.

4. Items That Cannot Be Returned

For hygiene and safety reasons, we cannot accept returns on:

• Worn or used items

• Underwear, lingerie, or swimwear where hygiene seals have been removed

• Personalised or custom-made products

• Gift cards

This does not affect your statutory rights if an item is faulty or not as described.

5. Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

If your refund is approved:

• Refunds will be issued to your original payment method.

• Please allow 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Original delivery charges will only be refunded where required by applicable consumer law or where the return is due to a faulty, damaged, or incorrect item.

6. Exchanges

We do not currently offer direct exchanges.

If you would like a different size, colour, or style, please return your eligible item for a refund and place a new order.

7. Delivery Issues

If your order has not arrived within the estimated delivery timeframe, please contact us as soon as possible.

We will work with the shipping carrier to investigate the issue and provide an appropriate resolution where necessary.

8. Contact Us

If you have any questions about returns or refunds, our Customer Support team is happy to help.

Email: info@beldilondon.co.uk

Business Address:
Beldi London
40 Flodden Road
Sunderland SR4 0BS
United Kingdom